So the Satellite repair man arrived 4 hrs late and 8 stones overweight.
He huffed, puffed, sweated and groaned his way up to the fifth floor then said "there's nothing I can do."without even looking at the issue. (he realized, I think, that the dish was on the roof but the switch box was in the basement)
I begged him to take a look and he roughly pulled at some wires. The screen went blank. The signal died. He packed up his bag.
"When you arrived I had a TV picture", I said using fact as my weapon, "Now you're going to leave me with nothing?"
"Not my problem." he sweated "Call the office"
And he left.
I called the office. They didn't have a customer complaints dept. Or a customer service department. Or any supervisors. Or any humanity. They insisted I went through a million repetitive hoops and then they said "we'll send out another guy in a couple of days."
"Can you guarantee it won't be the same guy?" I asked
"No." they said
"Can you tell me that this one won't be a useless, fat, sweaty oaf?"
"erm, nope."
"Can you promise me that this guy will at least look behind the TV?"
"I can request that on the docket"
And so on and so forth for hours (I had to plug in my phones)
So we have a new guy coming tomorrow - and doubtless I have 'problem customer' against my name. I just want things fixed.
Haven't been as frustrated since the 'missing Viagra' incident of '04
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